Terms and Conditions

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20th July 202 

All users of Sophie Downes website agree that their access to and use of it are subject to the terms and conditions set forth in this legal notice and to all applicable laws. Any such access or use is undertaken at the user’s own risk. These terms and conditions may be changed at any time without prior notice and you are strongly advised to check the current terms and conditions each time you order from us.

This website is operated by Sophie Downes, trading as Sophie Downes and these terms and conditions apply to this website only.

Information on our website

The information and data displayed on the Sophie Downes website is, to the best of our knowledge, accurate at the time of publication. However, Sophie Downes provides no guarantees, warranties, or assurances of any kind that the site is error free. We reserve the right to make modifications at any time without prior notification. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, images and prices of the products that appear on our website are correct at the time when the relevant information was entered into the system. Although we aim to keep our website as up to date as possible, this information may not always reflect the product exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted by us. Prices on the website may differ from prices for the same product in our wholesaler stores. UK VAT will be charged on all orders, including orders delivered internationally.

Copyright & intellectual property

The copyright in this website belongs to Sophie Downes and will, at all times, remain with us. You may access this website for your own non-commercial use only. You may not copy, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any of the content on this website. You may not delete or alter in any way any copyright, trademark, intellectual property, or other legal notices from any part of this website.

Information we collect

We collect various types of information depending upon how you use our site. We will never disclose your personal details to third parties.

When you become a sophiedownes.com registered user, we collect information from you including your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible. Additionally, we collect certain personal information if you choose to opt-in to our email newsletters or SMS alerts.

When you order from us, we collect some personal information from you including your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date) or gift voucher number. We also store information on the person who will receive any gift you send (e.g., that person's name and address) and we will retain a record of your purchases. In addition, if you are a registered user and have signed in when you enter this information, it will automatically be saved in your “my account” area for ease of reference. We also provide you with the option not to save your credit card information with us if you so choose.

Our primary goal in collecting personal information is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you.

Data collected from this website will also help us work towards improving our website content and for internal marketing analysis and promotional purposes. We will not disclose your personal details to third parties.

Information collected from you relating to career opportunities within Sophie Downes will be used as part of our internal recruitment process only and will not be shared with other parties.

How we use cookies

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are small pieces of information sent by a website that is saved on your hard disk by your computer's browser. It holds information a site may need to interact with you and personalise your experience.

Cookies can be used by a website to recognise you, although that does not necessarily mean any personal information is stored in the cookies. At sophiedownes.com, we store no personal information about you in cookies. Anything you choose to tell us about yourself (such as your address and email address) is stored safely and separately on our secure servers, and you need to provide a password to access it.

We use cookies to look at how groups, rather than individuals, use our website. In our stores, we can observe which aisles and departments are most heavily trafficked and determine what displays or sales are the most successful. In this way, we can identify ways to improve the customer experience. On the web, cookies help us develop a similar understanding so that we can continue to improve the arrangement, product offerings, and merchandise placement you see at sophidownes.com

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

As we continue to develop our website and take advantage of technologies to improve the services we offer, this privacy policy may change. We, therefore, encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.

Your conduct

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must use the website for lawful purposes only.

You understand that you, and not Sophie Downes, are responsible for all electronic communications and content sent from your computer to us. Certain items available online are age restricted. By placing an order for one of these items you are declaring that you are over the minimum age at which you are allowed to purchase these items. These items must be used responsibly and appropriately. You must not use the website for any of the following: • for fraudulent purposes, or in connection with a criminal offence or other unlawful activity • to send, use or reuse any material: that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; that is breach of copyright, trademark, confidence, privacy or any other right; that could cause harm to third parties; which consists of or contains software viruses; that is or amounts to, political campaigning, commercial solicitation, chain letters, mass mailings; or that is "spam". • to cause annoyance, inconvenience or needless anxiety

Prices & sales

Prices on the Sophie Downes website may differ from pricing within our wholesalers’ shops. In addition to this, sales and promotions online may not appear in our wholesalers’ shops and vice versa. We will introduce sale promotions and sale periods in line with current legislation. However, products in the sale, the overall sale offer and the duration of the sale online may differ from that in our wholesalers’ shops.

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